At Rosie and Moss, we strive to ensure that your shopping experience is smooth and enjoyable. Please review our shipping policy below.

Order Processing

• Processing Time: Please allow 5-7 business days for order processing. During peak times or holidays, processing times may be longer.

Shipping and Delivery

• Delivery Time: Once your order is processed, please allow up to an additional 2-3 weeks to receive your order, depending on your location.
• Tracking: Once your order is shipped, you will be provided with a tracking number to monitor the status of your shipment.

Responsibility

• Shipping Delays: We are not responsible for delays in your order once the shipping courier has received the package. Delivery times are estimates and not guaranteed.
• Lost or Stolen Packages: We are not responsible for packages that are lost or stolen. If you believe your package has been lost, please reach out to the shipping courier directly. If you think your package has been stolen, please contact your local law enforcement agency.

We appreciate your understanding and patience. Thank you for shopping with Rosie and Moss! If you have any questions or concerns about your order, please contact us at info@rosieandmoss.com.