RETURN POLICY
At Rosie and Moss, we want you to be completely satisfied with your purchase. Please review our returns and exchanges policy below.
Return Policy
- Store Credit Only: We do not accept returns for refunds. Instead, we offer store credit for returned items.
- Return Window: Returns must be made within 30 days of receiving your order.
- Sale Items: Items that are purchased from the sale section are final sale and can not be returned or exchanged.
- Condition of Items: Returned items must be unworn, undamaged, and still have the original tags attached.
- Quality Check: We perform a thorough quality check on all items before mailing them to ensure you receive products in perfect condition.
- Shipping Costs: Customers are responsible for covering all return shipping costs.
How to Initiate a Return
To initiate a return, please email us at returns@rosieandmoss.com with your order number and details about the item(s) you wish to return. Our customer service team will provide you with further instructions on how to proceed.
Thank you for shopping with Rosie and Moss! We appreciate your understanding and look forward to continuing to serve you with our cute, affordable baby and kids' clothes.